Welcome to OneServ (“we”, “our”, or “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application or website (“Platform”).
By accessing or using the Platform, you consent to the practices described in this Policy.
If you do not agree with our Privacy Policy, we kindly ask that you refrain from using OneServ.
1. Information We Collect
We collect the following information to enable and improve our services:
(a) Personal Information
When you register or use our services, we may collect:
- Full name
- Mobile number
- Email address
- Profile photo
- Address and location details
- KYC documents (Aadhaar, PAN card, etc.) for verification
- Any other information you voluntarily provide
(b) Usage and Device Information
We automatically collect:
- Operating system
- IP address
- Date and time of access
(c) Location Data
If you permit, we may collect precise or approximate location data to:
- Connect you with nearby service professionals
- Improve service accuracy and recommendations
You can manage your location permissions in your device settings.
(d) Service Professional Information
If you register as a Service Professional, we may also collect:
- Professional details (Experience, certifications, driving licence)
- Bank account details for settlement of earnings
(e)Payment Information
We do not store or access sensitive payment information such as:
- Full debit/credit card numbers
- CVV
- UPI PIN
- Passwords
All digital transactions are processed securely by authorised third-party payment gateway partners.
2. How We Use Your Information
We use the information collected for the following purposes:
- To create and manage your OneServ account
- To verify your identity for KYC compliance
- To connect you with relevant Service Professionals or customers
- To process digital payments, verify transactions, and initiate refunds
- To send booking confirmations, service alerts, and platform updates
- To personalise and improve user experience
- To detect, prevent, and investigate fraudulent activities
- To comply with legal, regulatory, and audit requirements
3. How We Share Your Information
We do not sell your personal information. We may share your data only in the following cases:
- With Service Professionals or Users: To facilitate service bookings and communication.
- For Legal Reasons: When required by law, court order, or government authorities.
4. Data Retention
We retain your information only for as long as necessary to:
- Provide services,
- Complete transactions,
- Facilitate refunds or payment reconciliation (NEW),
- Comply with legal, tax, and audit obligations.
After retention periods, data is securely deleted.
5. Data Security
We use AWS cloud infrastructure to store and process data securely. Our security measures include:
- Encryption of data in transit and at rest
- Strict access controls
- Regular audits, monitoring, and security assessments
While we follow industry-standard protections, no platform can guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access or update your personal information
- Request deletion of your account or personal data
- Withdraw consent for processing
- Disable location access in device settings.
7. Children’s Privacy
- Our Platform is not intended for children under 18 years of age.
- We do not knowingly collect personal data from minors.
- If you believe a child has provided us data, please contact us immediately for deletion.
8. Third-Party Links and Services
- Our Platform may contain links to third-party websites or services (e.g., payment gateways, ads).
- We are not responsible for their privacy practices.
- Please review their respective Privacy Policies before sharing any personal data.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made:
- The “Last Updated” date will be revised
- Updated policies will be published on the Platform
Continued use of OneServ after updates means you accept the revised Policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact:
OneServ Privacy Team
Email: oneserv-support@onedatasoftware.com
